Terms And Conditions

Welcome to Face.my! By using our website and services, you agree to comply with and be bound by the following Terms and Conditions.

1. Acceptance of Terms

By accessing or using Face.my, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Provided

Face.my offers personalized storybooks based on photos you provide. Our team will create illustrations to match your specifications for each order.

3. Order Processing

Orders typically take 5 business days to print, followed by 7-10 business days for delivery to you. It might take longer based on your country.

4. Use of Photos

Photos submitted for illustration will be used exclusively for creating your storybook. We will not share or sell your images to any third party.

5. Payment

Payment is required at the time of order. We accept various payment methods, which will be outlined at checkout.

6. Refunds and Cancellations

Due to the personalized nature of our products, we do not accept refunds or cancellations once the order has been processed. Please contact us immediately if there’s an issue with your order.

7. Limitation of Liability

Face.my is not liable for any indirect, incidental, or consequential damages arising from your use of our services.

8. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.

9. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes will be resolved in the courts of Malaysia.

10. Contact Us

For questions regarding these Terms and Conditions, please contact us at [email protected]